2. Payment
We will send you a Booking Confirmation showing
the final balance due which must reach us no later than
six weeks before your departure. If the balance is not
paid on time, we reserve the right to cancel your holiday
and apply cancellation charges as set out below. When
bookings are made within six weeks of departure, full
payment of the holiday is required immediately.
3. Price Guarantee
Before you make your booking, we can increase or
reduce brochure prices. Once we confirn your booking we
will not ask you to pay any extra charges because of
currency fluctuations. However, there may be extra
charges for changes in UK VAT, overseas taxes or the cost
of transport, including the cost of fuel and other fees
at airports. If these costs rise, we will cover the extra
cost up to an amount that equals 2% of your holiday price
(not including insurance premiums or amendment charges).
You will only have to pay the amount that is over and
above the 2% of the extra cost. If this increases the
price of your holiday by more than 10% you will be able
to cancel your holiday and claim a full refund except for
insurance premiums and amendment charges. If you decide
to cancel because of this, you must do so within 14 days
of the date printed on the invoice we send you. In
future, the Government may introduce charges to provide
extra financial protection for holiday bookings from this
brochure and if they do, they will be shown as a separate
item on your invoice and we will not pay any part of
these charges.
4. If We Change
Your Holiday
It is unlikely that any alterations will be made to your
arrangements once confirmed, but because arrangements are
made many months in advance, we must reserve the right to
make any changes necessary. If there are any changes of a
minor nature, we will notify you as soon as possible.
Minor changes do not entitle you to cancel or change to
another holiday without paying the normal applicable
charges, or to compensation. As we prepare our brochure
in advance, there may be occasions when an advertised
facility is not available due to maintenance or lack of
support. In emergency, Government or Local Authority
action may also dictate restrictions on some facilities.
We will notify you of such restrictions whenever
possible, but we cannot accept liability for
circumstances beyond our control. A significant change
is: For flights, a change of airport but excluding
changes between London area airports and aircraft types
and changes in flight times of more than 12 hours. For
accommodation, a change to a lower standard (when the
difference in cost will be refunded). In such cases you
will have the choice of either accepting the change and
receiving compensation or cancelling your holiday and
receiving a full refund. The compensation which we will
pay is limited to the following scale Per Person.
More than 42 days before departure date:- Nil
29-42 days before departure date . .. £15;
15-28 days before departure date . . .£20;
14 days or less before departure date.£25;
N.B. The scale of compensation does not apply to infants
or to children receiving a reduction on ther holiday cost
and will not be paid where significant changes are the
consequence of unforeseeable
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circumstances beyond our
control, including those amounting to ‘force
majeure’. These include civil strife, riots, war,
threat of war, natural disaster, industrial action,
terrorist activity, closure of airports, or similar
events beyond our control.
5. If You Cancel
Your Booking
If you need to cancel your booking at any time, please
notify us immediately. If we have already issued a
Booking Confirmation, it is essential that you notify us
in writing. We are unable to give effect to the
cancellation until such written advice is received and at
that time charges as set out below will apply.
More than 42 days before departure date:- Deposit
forfeited;
29-42 days before departure date . . .50%;
15-28 days before departure date. . ..70%;
5-14 days before departure date . . . .90%;
within 5 days of departure date . ...100%;.
Travel insurance premiums are also non-refundable.
6. If You Change
Your Booking
If you want to make an alteration to your
booking once we have confirmed it, we will try to arrange
this for you whenever possible but regret that we will
have to charge you £10 per person to cover the
administrative costs involved, as well as any extra
charges for the new services.
N.B. Conditions 5 and 6 do not apply to
airline tickets, which, once issued, cannot be changed
and are not refundable. As GO do not issue tickets, there
may be some flexibility depending upon the type of fare
booked, however, once the booking is made, you will be
bound by the rules of that fare.
7. Our Liability
To You
We shall take all reasonable steps to ensure that the
holidays shown in our brochure have been properly
arranged and that the services offered reach a reasonable
standard. We also accept responsibility for the actions
and failures of our employees and agents as long as they
were working for us at the time. If any part of your
holiday is not as promised, we will pay you appropriate
compensation if this has affected the enjoyment of your
holiday. We accept responsibility for death, illness or
injury caused by the negligence of our employees or
agents whilst they were working for us. This does not
apply if your death , injury or illness is caused by an
event which is brought about by someone not connected
with our holiday arrangements, or which is unforeseeable
or unavoidable. If you are killed, injured or fall ill as
a result of an activity which does not form part of the
holiday arrangements we have made, we shall, at our
discretion, offer advice and guidance to help you resolve
any claim you may have against a third party provided we
are advised of the incident within 90 days of the
occurrence. When legal action is contemplated, our
authority must be obtained prior to commencement of
proceedings and be subject to your undertaking to assign
any costs recovered or any benefits received under an
appropriate insurance policy, to ourselves. Our costs in
respect of the above on behalf of you and your party
shall not exceed £5,000 in total. Our responsibility for
accommodation and transport will be limited in accordance
with the international convention which applies. Any
special
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requests made will be passed
to the relevant supplier but we cannot accept
responsibility for such request being unfulfilled.
8. Complaints
If you have a problem during your holiday, it is
a legal requirement that you inform the property
owner/hotel management, who will endeavour to resolve the
situation. If your complaint cannot be sorted out
locally, you must obtain written confirmation that the
complaint was lodged. You must follow this up within 28
days of your return home in writing to us with all the
relevant details. If you fail to follow this procedure,
it may make it impossible to investigate your complaint
fully. Disputes arising can be referred to arbitration
under a special scheme which, though devised by
arrangement with the Association of British Travel
Agents, is administered independently by the Chartered
Institute of Arbitrators. The Scheme, details of which
can be supplied on request, provides for a simple and
inexpensive method of arbitration on documents alone with
restricted liability on the customer in respect of costs.
9. Legal
Jurisdiction
We accept the jurisdiction of the Courts in any part of
the UK in which the client is domiciled. For clients NOT
domiciled in the UK, the courts of England will have sole
jurisdiction.
10. Passports /
Visas / Health
You are reponsible for ensuring these are in order. At
the time the brochure went to press, no entry visa was
required for British Passport Holders visiting the Czech
Republic. However you must hold a full 10 year passport
with 90 days validity beyond your proposed return to the
U.K. Holders of other passports must check with the
appropriate consulate. We recommend you obtain the
department of Health leaflet ‘A Travellers Guide to
Health’ which is available from your doctor or by
contacting Freephone 0800 555 777.
11.Consumer
Protection
The air holidays in our brochure are ATOL Protected,
since we hold an Air Travel Organiser’s Licence
granted by the Civil Aviation Authority. Our ATOL number
is 3659. In the unlikely event of our insolvency, the CAA
will ensure that you are not stranded abroad or will
arrange to refund any money you have paid to us for an
advance booking. For further information, visit the ATOL
website at www.atol.org.uk.
12. Local
Conditions
When travelling abroad, you must accept that things will
be different to the UK. Safety standards and regulations
conform to local standards and could be less, or even
more stringent than those we enjoy in the UK. The
monitoring and enforcement of such regulations is a
matter for the authorities of that country and the local
supplier of the services concerned. On arrival, please
note that your rooms may not be ready immediately,
dependant upon the departure time of the previous guest.
You will, of course, be able to leave your luggage secure
and continue with your holiday. You may also be asked to
check out by 10a.m. but wherever possible, hotels and
property owners will allow you to keep your room.
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